Terms & Conditions

Terms & Conditions

Refund Policy

Your purchase of coaching packages or sessions indicates your commitment to participate in the process and follow through to its conclusion. However, we also understand that unexpected events can occur. In addition to the general guidelines outlined below, refunds and cancellations will be considered on an individual basis, at the discretion of The Sanctuary Coaching Services. We ask the Client to be committed and faithful, and we commit to offering grace when needed. 

In general these guidelines apply for coaching refunds and cancellations: 

• The Client may cancel an order within 24 hours of purchasing and request a refund. The refund will be issued, minus a 5% transaction fee. To cancel an order, send your request to: coachaprildawn@gmail.com. 
• Once Coach April Dawn has scheduled sessions with the Client, they are considered set appointments. However, if necessary, the Client may request to reschedule a session, if they give at least 24 hours advance notice. 
• Any missed sessions or cancelled sessions with less than 24 hours advance notice will be forfeited. 
• **If unexpected circumstances prevent the Client from completing all of their scheduled sessions, then the Client may request a refund for the amount pertaining to the remaining sessions. If approved, the refund will be issued, minus a 5% transaction fee (See Termination for additional details).

The Coach’s Responsibility: 

I am committed to supporting you in achieving your desired outcomes and having each 

session be meaningful and productive. I agree to conduct myself professionally and maintain the ethics and standards set by the International Coach Federation:

http://coachfederation.org/about/ethics.aspx?ItemNumber=4045

I will not offer advice in any area in which I am not qualified and will, upon request, assist 

you in finding a trained or licensed professional for any matter that is outside my scope of 

expertise. 

**Termination: 

Because a good termination process is important to your personal growth, please give me a one-session notice. This will give us the opportunity to review your concerns, discuss further steps you can take, and say goodbye in a meaningful and complete way. Please let me know if you have any questions or concerns at any time during our coaching engagement. I look forward to having you as a client and helping you create a life you love!